Return & Refund Policy

Last Updated: August 11, 2026

Thank you for shopping with Zenvixos.shop. We want you to have a smooth and reliable shopping experience. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.

1. Return Period

We offer a 7-day return policy. You have 7 days from the date you receive your order to request a return.

To be eligible for a return, the item must:

• Be in the same condition in which you received it

• Be unused and unworn

• Have its original tags and packaging, where applicable

• Include proof of purchase or your order details

Items that do not meet these conditions may not be accepted for return.

2. How to Request a Return

To request a return, please contact us at:

Email: zzenvixosshop@gmail.com

Please provide your order number, the reason for the return, and clear photos or videos if the item is damaged, defective, or incorrect.

Please do not send any item back before receiving return instructions from our team. Unauthorised returns may not be accepted.

Return Address:
[Near Main TCS Office Awan Chowk Khanewal]

3. Damaged, Defective or Wrong Items

Please inspect your order as soon as you receive it.

If you receive an item that is:

• Damaged

• Defective

• Different from the item you ordered

• Missing parts or accessories

please contact us as soon as possible at zzenvixosshop@gmail.com with your order number and supporting photos/videos.

After reviewing the issue, we will provide the appropriate solution, which may include a replacement, exchange, or refund where applicable.

4. Non-Returnable Items

Certain products may not be eligible for return due to their nature, hygiene requirements, or other applicable restrictions.

Non-returnable items may include:

• Personal care and hygiene products that have been opened or used

• Customized or personalized products

• Items damaged due to misuse, improper handling, or normal wear and tear

• Products without their original packaging where the packaging is necessary for resale

• Gift cards

• Items specifically marked as non-returnable on the product page

If you are unsure whether your product is eligible for return, please contact us before sending it back.

5. Sale Items

Sale or promotional items may have different return conditions. Any special return or exchange conditions will be clearly mentioned on the relevant product page or at checkout.

6. Exchanges

If you receive a damaged, defective, or incorrect product, please contact us first.

For a change of preference, such as wanting a different product, color, or variation, an exchange may be subject to product availability and our return conditions.

7. Return Shipping

Return shipping arrangements and charges may depend on the reason for the return.

If the item is confirmed to be wrong, defective, or damaged on arrival, Zenvixos.shop may arrange or reimburse reasonable return shipping costs, subject to verification.

For returns due to a change of mind or personal preference, return shipping costs may be the customer's responsibility.

8. Refunds

Once we receive your returned item, we will inspect it and notify you whether your return has been approved.

If your refund is approved, the refund will be processed through the applicable payment method.

For Cash on Delivery (COD) orders, we may request your bank account or other suitable payment details to process the refund.

Please allow reasonable processing time for the refund to appear in your account, depending on the payment method and financial institution.

9. Refund Conditions

A refund may be refused or adjusted if:

• The item is used or damaged after delivery

• The item is missing original accessories or packaging where required

• The return request is made after the applicable return period

• The product does not meet the return conditions described above

10. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Orders that have already been dispatched may not be cancellable and may instead be handled according to our return policy.

11. Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us:

Zenvixos.shop
Email: zzenvixosshop@gmail.com

We are committed to providing our customers with a reliable and satisfactory shopping experience.

Zenvixos.shop — Smart Essentials for Everyday Living.